Getting the App & Signing In

Installing the app and the first sign-in — the link-only email flow, the social options, and the profile wizard a brand-new account walks through.

Getting the app

HAQQ is live on both stores. The App Store link opens your country’s storefront.

Signing in

The login screen asks for an email address and sends a sign-in link to it. The link is valid for fifteen minutes and can only be used once; tapping it in any mobile inbox reopens the app and signs you in. There is no code to type. Mobile email sign-in is link-only: the six-digit one-time code screen you may meet on the web does not exist in the app, so a message telling a phone user to request a code instead is pointing at a screen that is not there.

• Resend and change email. The confirmation screen offers both. Asking for a second link too quickly is refused politely rather than treated as an error, because the first one is still valid.
• Password. “Login with password instead” accepts an existing email and password. There is no forgot-password path and no way to set a password from inside the app, so the password route only works for an account that already has one.
• Social sign-in. Google and Microsoft on both platforms, opened in a secure in-app browser. Sign in with Apple is offered on iOS only, and only on devices that support it. Backing out of a provider sheet is a silent cancel, not an error.
• Sign-up is the same flow. An unknown address is registered on the first successful sign-in; what separates a new account from a returning one is the profile step that follows.

The session is kept in the device’s secure store and survives restarts, which is why the app opens straight into chat on the next launch. Signing out asks for confirmation and clears every stored token, so the next person to sign in on that device inherits nothing. If the session stops being valid while the app is open, the app returns you to the login screen on its own.

Setting up your profile

A new account passes through a short profile wizard immediately after its first sign-in, and the rest of the app is unreachable until it is finished — there is no skip, no close, and the drawer cannot be swiped open to escape it. Step one asks for your first and last name, your primary country (pre-filled from where the app finds you, and only ever into an empty field), a phone number, and whether you are a legal professional or someone who needs legal help. Choosing “legal professional” adds a second step for your position, organisation name, organisation type and firm size.

A referral code is optional on both steps, with a Verify button that checks it before you submit. A valid code confirms how many extra credits it will add when you subscribe. Nothing is saved between the two steps, so quitting mid-wizard restarts it at step one with whatever the account already holds.