KYC
KYC is a legal requirement for law firms in most jurisdictions, which is why it is a module rather than a checklist somebody keeps privately.
KYC compliance for law firms
Know Your Customer in the left sidebar. The module provides structured compliance forms that can be customised per jurisdiction and completed directly within client profiles. Pre-built templates ship for Lebanon and the UAE. Every record ties to a contact, and its status is visible before work starts — an engagement opened against a record that was never submitted is the exposure this screen exists to prevent.
- KYC is a legal requirement for law firms in most jurisdictions, which is why it is a module rather than a checklist someone keeps privately.
- Templates are per jurisdiction, because the questions a regulator expects in Beirut are not the ones expected in the UAE. Firms build their own with the same form builder used elsewhere.
- Every record ties to a contact. The recommended route is opening the KYC tab from inside the client, so all their information stays in one place.
- Status is visible before work starts. An engagement opened against a record that was never submitted is the exposure this screen exists to prevent.
- The conflict check runs against the firm's existing contacts and matters, and its result is recorded rather than remembered.
| Section | Fields |
|---|---|
| Client Identification | Full legal name, date of birth or incorporation, nationality, government-issued ID, tax ID |
| Beneficial Ownership | UBO names, ownership percentages, identification documents |
| Source of Funds | Primary income sources, supporting documentation, PEP (politically exposed person) status |
| Risk Assessment | Client risk rating (Low / Medium / High), sanction screening result, enhanced due diligence flag |
| Compliance Sign-Off | Compliance officer name, review date, approval status |
Configuring KYC templates
Firm → Settings → Form Templates → KYC. Each KYC template uses the same drag-and-drop form builder as every other template, with the full set of field types. Templates are per jurisdiction, because the questions a regulator expects in Beirut are not the ones expected in the UAE, and firms build their own with the same builder. The field types available are listed on Settings and Customizations.
| Template | Regulation reference |
|---|---|
| Lebanese Client KYC | AML Law No. 44/2015, Circular 83 (BDL) |
| UAE Client KYC | Federal Decree-Law No. 20/2018, Cabinet Decision No. 10/2019 |
| Custom templates | Create additional templates for any jurisdiction using the form builder |
Where KYC forms live
KYC forms are reachable from two places, and they are not equivalent.
| Location | How to access | Best for |
|---|---|---|
| Standalone | Know Your Customer in the left sidebar | A dedicated KYC management view, and bulk reviews |
| Within a contact | Open any contact → the "Know Your Customer" tab | Recommended — keeps all client information in one place |
The conflict check
The conflict check runs against the firm's existing contacts and matters, and its result is recorded rather than remembered. It is the gate between a qualified lead and an open matter.
From lead to client
- Lead created. A new prospect enters the pipeline through a referral, inbound enquiry or networking.
- Pipeline progression. The lead moves through stages: New → Contacted → Qualified → Proposal.
- KYC compliance. Complete the KYC forms within the contact profile, with all required sections verified.
- Conflict check. Clear conflicts of interest before the engagement opens.
- Conversion. The lead converts to a Contact plus a Matter. All context, notes and pipeline value are preserved.
The KYC module carries View, Create, Edit and Delete permissions, granted per role in Roles & Permissions.
Where to go next
Work the pipeline in Leads, attach the record to a person or company in Contacts, then open the engagement in Legal Matters.