Glosario
The HAQQ words that mean something specific. Not legal terms of art — product terms, the ones that appear in the interface and in the rest of this documentation.
Platform and surfaces
| Term | What it means in HAQQ |
|---|---|
| HAQQ | The all-in-one legal AI and practice management platform: an AI side and a firm-operations side, sold and billed separately, sharing one account and one workspace. |
| Legal AI Chat | The standalone AI product, available to lawyers and non-lawyers alike, priced by credits across Free, Starter, Pro, Business and Enterprise. Also referred to as the AI Engine inside the Account Hub. |
| eFirm | The practice-management side of HAQQ: intake to invoicing in one connected workspace. Matters, contacts, hearings, tasks, documents, calendar and financials. |
| Account Hub | auth.haqq.ai. The surface where subscriptions, workspaces, seats and team management live, separate from the chat and eFirm apps themselves. |
| Justinian | HAQQ's proprietary AI reasoning core, powering context-aware legal analysis, multi-jurisdictional reasoning and traceable outputs across the platform. Also the name of the AI app at chat.haqq.ai. |
| The three interfaces | Account Hub (auth.haqq.ai), eFirm (efirm.haqq.ai) and Justinian (chat.haqq.ai). A change in one is reflected immediately in the others. |
| Legal OS | The positioning term for the whole platform: research, drafting, practice management, client communications, billing and automation in a single system. |
Account, workspace and access
| Term | What it means in HAQQ |
|---|---|
| Workspace | A firm's private environment inside HAQQ, holding all of its data: matters, contacts, documents, financial records, timesheets and settings. |
| Workspace isolation | Data does not cross between workspaces. A document in Workspace A is unreachable from Workspace B even for a user who belongs to both. |
| Workspace switcher | The top-left control that swaps the entire dataset. Used by firms running several offices or entities as separate workspaces. |
| Seat | One active team member's access. A subscription includes a set number of seats, and the Account Hub shows how many of them are in use. Seats are shared across both product lines. |
| Member | A person in the workspace. Managed in eFirm for roles, permissions and payroll, and in Justinian settings for AI access. Invited by email. |
| Role | Permissions attach to roles, not to people. SUPER ADMIN and User ship built in; firms commonly add Partner, Associate and Paralegal. |
| Record scope | Controls which records a role can reach. Set per module rather than per person, so one role can be firm-wide on Calendar and restricted on Financial. |
| Field visibility | One level finer than scope: which columns a role sees inside the records it can already reach. Used, for example, to hide monetary amounts on the Chart of Accounts. |
| Financial Controller | The permission that allows approving financial transactions. Deliberately separate from the permission to create them, so nobody approves their own expenses. |
| Deactivation | Removing a member revokes their access without deleting their history. Their name still appears on matters, invoices, timesheet entries and journal entries. |
Workspace and Setup Roles & Permissions cover these in full.
Plans, billing and credits
| Term | What it means in HAQQ |
|---|---|
| Free | The Legal AI Chat entry tier. Its credits are a one-time gift at sign-up, not a monthly refill, and exports carry a HAQQ watermark. |
| Starter | Legal AI Chat, monthly credits. The first tier with zero-training and memory. |
| Pro | Legal AI Chat. Adds Deep Analysis Mode, track-changes editing and the eFirm integration. |
| Business | Legal AI Chat. Adds the Legal AI Twin, the firm-wide Knowledge Base, MFA and regional residency. |
| Enterprise | Custom, and it covers both product lines: on-premise deployment, dedicated infrastructure, custom AI configuration, audit logs, a custom SLA. |
| Boutique | The eFirm entry plan: core practice management for small firms, priced per user. |
| Purple | The eFirm flagship plan: everything in Boutique plus advanced controls for growing firms, priced per user. |
| Credit | The unit of AI consumption. Every prompt spends credits, and the cost follows the complexity of the ask and the volume of attached material, not word count. |
| Base package | The monthly credit allocation included in a plan. Credits reset on the renewal date. |
| Credit pooling | Credits sit in one workspace pool that every seat draws from. Chat history is private per seat; the balance is not. |
| Top-up | Credits bought on demand, on top of the plan allocation. Unlike plan credits, purchased credits do not expire. |
| Overage discount rate | The per-credit discount applied to credits bought above the base package. It improves with the tier. |
| Central billing | One firm-level bill covering every seat. Off on Free, on from Starter up. |
| Trial | An eFirm concept only: Boutique and Purple each carry a free trial, longer on annual billing. Legal AI Chat has no trial — the one-time Free credits take its place. |
| Signup bonus | Credits granted to a new workspace when it is created. |
Prices, credit allowances and per-seat rates are deliberately not repeated here. See Subscription plans and Credits and usage.
AI agents, modes and memory
| Term | What it means in HAQQ |
|---|---|
| Legal AI Twin | The AI layer of the platform: a jurisdiction-aware reasoning engine that drafts, reviews, researches and advises using the firm's data, jurisdiction and matter context. Business tier and above. |
| Twin (firm-voice configuration) | A firm-wide configuration enforcing the firm's voice, style, quality standards and negotiating positions across every lawyer's AI output. Defined once by a managing partner. |
| Paralegal Agent | The AI persona for paralegal work: research, summarisation, timelines, simple drafting. The most credit-efficient agent, available on every tier including Free. |
| Default agent | The per-user setting deciding which agent handles your sessions. Compare shows what each one can reach before you commit. |
| Deep Analysis Mode | A toggle for extended reasoning: slower and more thorough, with step-by-step logic and counter-arguments surfaced. Costs several times more credits per query. Pro and above. |
| Project | An AI workspace scoped to one matter or one client, holding standing instructions and a set of files the AI reads before answering anything asked inside it. |
| Instructions | The standing context in a project you would otherwise retype every time: governing law, the parties, house style, the position being argued. |
| Project files | The contracts, pleadings, correspondence and precedents a project is grounded in, so the same document is not re-attached to every question. |
| Memory container | A persistent context space where the AI keeps conversation history, uploaded documents and learned preferences across sessions. None on Free, enabled from Starter, matter-linked from Pro. |
| Cross-memory search | Searching across memory containers. Off on Free and Starter, all-my-matters on Pro, firm-wide on Business. |
| Contexts | The composer control setting what the AI may draw on for a session: your contacts, documents and matters, plus web search and the firm's knowledge base. |
| Token counter | Shows remaining context capacity and what each message consumed, so a long matter conversation does not run out mid-answer. |
| The eight prompt categories | Draft/Generate, Review/Redline, Summarize/Extract, Research/Authorities, Compliance/Due Diligence, Strategy/Scenario, Client Communications, Operations. The same eight organise the Prompt Library. |
Knowledge and documents
| Term | What it means in HAQQ |
|---|---|
| Prompt Library | Curated, reusable prompts optimised for legal tasks. Public: browsable and copyable without signing in. Saving, sharing and firm-wide libraries unlock by tier. |
| Knowledge Base | Everything uploaded to a workspace, auto-indexed and searchable by Justinian. A firm-wide Knowledge Base is a Business-and-above feature. |
| AI Index | The per-file flag confirming a document is searchable. It is what lets you send that file for review, summarising or comparison against an earlier version. |
| Personal Knowledge | Material private to one user and never shared, even inside the same workspace. |
| Precedents | A firm-created folder holding the firm's own standard of work. Output quality tracks what is put in here. |
| Data Room | The document-query surface. File count, maximum file size and retention are all tiered; retention is 30 days on Free and lifetime on paid plans. |
| Filesystem | The per-workspace storage pool behind the Data Room, and one of the sources the AI can research against alongside web, legal databases, eFirm and connectors. |
| Ask | Querying across everything in the Data Room at once. Credit-based on Free and Starter, included from Pro. |
eFirm objects and navigation
| Term | What it means in HAQQ |
|---|---|
| Matter | Every client engagement, case, transaction or project. A matter is a workspace, not a row in a list: it connects documents, tasks, hearings, time entries, invoices, calendar events and team assignments. |
| Matter tabs | The tabs hanging off a matter — overview, tasks, matter log, linked matters, hearings, calendar, files, reminders, time log, financial, activity. Anything created from inside one is linked to that matter automatically. |
| Linked matters | Related engagements kept connected while their billing and time stay separate. |
| Legal AI bar | The in-matter launcher for Justinian with the matter context already loaded. Appears once the workspace has an active AI trial or subscription. |
| Quick Add | The + in the top navigation, the fastest way to create a record without leaving the page you are on. It creates seven record types: matter, task, contact, event, time entry, hearing, invoice. |
| Timer modes | Three ways to log time: Timer (a live clock), Manual (enter hours directly) and Range (set a start and an end). |
| Global search | Finds matters, contacts and tasks from anywhere in the platform. |
| Module rail | The left navigation holding every eFirm module. Reorderable and hideable per firm. |
| Interface Preferences | The setting that moves sidebar sections between Visible Pages, View More and Hidden Pages. |
| Contact | Every person and organisation the firm works with: clients, opposing counsel, judges, vendors, referral sources. Contacts are what everything else attaches to. |
| Contact label | A colour-coded role marker on a contact — client, other side, counsel, judge — and what the directory filters run on. |
| Lead | A prospective client tracked through six stages from first contact to signed engagement, with value, probability and expected close date. Converting one creates the contact and the matter and carries the history across. |
| KYC record | A jurisdiction-specific compliance form attached to a contact. Templates ship for Lebanon and the UAE; firms build their own. Status is visible before work starts. |
| Conflict check | Run against the firm's existing contacts and matters. The result is recorded rather than remembered. |
| Hearing | A court date as its own record, carrying court, judge, case number, parties, date and status, linked to the matter and the firm calendar. An adjourned hearing keeps the original date and the reason. |
| Court review / Service log | Litigation records kept alongside Hearings under Case Management, carrying matter, date, notes, attachment and author. |
| Task | A Kanban work item with a stage, an owner, a priority and a billable flag that decides whether time spent on it reaches an invoice. Tasks created inside a matter link automatically; ones created from Quick Add need a manual Link To. |
| Firm Settings | Sits under everything else in eFirm and feeds every dropdown: practice areas, matter types, stages, courts. Configure it before building form templates, not after. |
Financials
| Term | What it means in HAQQ |
|---|---|
| Financial module | An IFRS-compliant accounting system built for law firms, in seven parts: Expenses, Invoices, Journal Entry, Payments, Budgets, Chart of Accounts, Reports. |
| Transaction lifecycle | Draft, Approved, Voided. Only Approved transactions post to the ledger. A proforma is a draft; a voided one is cancelled but kept on the record. Only drafts can be deleted. |
| Chart of Accounts | Pre-configured and organised by account ranges. Double entry: debits and credits must balance before submission. |
| Client trust account | Client money moves from cash to advances to the client's current account, kept in its own account range. This is the question a trust audit asks. |
| Earning vs charging rate | The earning rate is what an hour costs the firm; the charging rate is what the client is billed. The difference is margin, and the Time Keeper and Utilization Rate reports use both. |
| Timesheet entry | Generated automatically by billable calendar events. Unbilled billable entries are pulled into an invoice with Add Timesheet, pre-filtered to the same matter and client. |
Adjacent products
These appear in HAQQ’s own copy and in conversations with the team, but they are not part of the Legal AI or eFirm documentation in this tree.
| Term | What it means in HAQQ |
|---|---|
| Marketplace | A directory of legal service providers — expert witnesses, court reporters, translation, e-discovery, process servers, research databases — each linkable to a matter. |
| MCP | The connector layer between Legal AI Chat and eFirm. Off on Free and Starter, matter context on Pro, deep bidirectional on Business, custom servers on Enterprise. |
| eBar | HAQQ's legal professional directory, connecting lawyers, firms and legal professionals for collaboration and referrals across jurisdictions. Sold to bar associations as a digitisation layer. |
| eWallet | HAQQ's integrated payment system for law firms: client billing, payment collection and financial management inside the platform. |
| Legal AI Ontology | The structured knowledge architecture mapping legal concepts, relationships and rules, so the AI reasons about law rather than pattern-matching text. |
Terms HAQQ has not settled yet
A glossary is where naming drift becomes visible. Three names are used inconsistently in production copy today, and this page does not pick a winner on its own.
- The Twin. Legal AI Twin, Legal AI Digital Twin, Digital Twin, Digital Legal Twin and Justinian are all used for what is arguably three different things: the assistant, the firm-voice configuration, and the reasoning engine.
- The AI subscription. The Account Hub calls it the AI Engine; the pricing page calls it Legal AI Chat.
- Retired plan names. Solo and eFirm Gold still appear in live copy. Neither is a current plan; Gold customers were migrated to Legal AI Chat Starter.